Services & FAQs
Services
Frequently Asked Questions
Screen Printing
Embroidery
Banners
Max Metal Signs
Yard Signs
Graphics
Stickers, Decals & Magnetics
Promotional Products
DTF
How do I place an order?
The best way to get your order started is to call my shop. You can also use the request a quote forms located on my homepage for screen printing and graphics, or you can message Shaffer's Custom Screen Printing facebook page.
Do I need my own design or logo?
You do not need to have your own design or logo. I can created one for you, design fees start at just $50 and vary depending on complexity of your design.
Can I use my own logo or design?
Yes! Absolutely! If you already have you're own logo be sure to email it to us when you place your order so that we can get started as soon as possible. Please see the next question for accepted file types.
What file types do you accept?
Screen Printing- EPS only, I can also use EPS for anything else, except embroidery.
Embroidery- OFM only
Everything else- PNG. However it needs to be a true PNG with transparent background.
If you have the file in anyone of these formats but not the correct one for the product we can have those transfered for you. A digitizing/vectorizing fee will be applied.
No other types of files will be accepted. If it's any other file type it has to be completely redesigned and a design fee will be applied.
AI designs must be a minimum of 300DPI and be PNG with a true transparent background to work properly.
Do you require a deposit?
Yes. On all orders, except group and fundraising, there is a 50% deposit required.
The reason for this is because I do everything I can to keep my prices as low for you as I can- this means I am not able to fully cover the up front cost of everyones materials. Also, sadly, we've had too many people never show up to pick up or pay for their items. Since all items are custom, that becomes a problem very quickly.
Do you offer returns or refunds?
No. Because all of our items are 100% custom we can not offer refunds or returns of any kind. However, we will never start work on any project before you have approved the design or mock up. We always advise to look it over very carefully before approving. We can make any changes we need to up until approval and we will do every thing we can to make sure you are happy with your design before any printing beginings.
How long will it take you to complete my order?
We have a two week turn around time. Excluding holidays and weekends. The turn around time will start as soon as we have recieved approval for the design. Or the following business day if you're approval is recieved during non business hours. For group orders and fundraisers the turn around time will begin the business day following the close of the order.
What if I need my items rushed?
This isn't something that we can gaurentee for every order. If you need your order rushed, please make sure you let me know that before placing your order.
If we are able to accomadate your time frame, a rush fee will be applied.
- 25% additional for 5 business days
- 50% additional for 3 business days
- 100% additional for 1-2 business days
We do not offer same day printing on any items.
Is there a minimum order quantity?
Only on screen printing. If you do not meet the minimum, you can still order but a minimum fee will apply. Fee varies depending on details. You can also use one of our other options, like DFT.
Do you offer shipping?
We do not offer shipping at this time.
Do you offer delivery?
We do not offer delivery at this time.
Apparel
What brands of apparel do you offer?
More than we could ever list here. We offer everything from Gilden & Bella Canva to Nike & Carhart. If you need a specific brand just let us know!
What size shirts can I order?
This can vary depending on brand and product. Our t-shirts typically range in sizes from XS-5X for adults and and XS-L for youth.
What items can be embroidered?
If it's made of a cloth material, there is a good chance that we can and have embroidered it. Don't be afraid to get creative. Tell us your ideas and we will let you know up front
Can I bring my own apparel?
You can bring your own apparel. There are no discounts applied for customer provided apparel and any items must be new, unworn, and unwashed. To protect the quality of your items, there can be no exceptions on this.
Graphics
How long do graphics take to produce?
Our standard two week turnaround time also applies to graphics. Due to the curing process these can not be rushed beyond 5 business days under any circumstances.
Do you offer installation for graphics?
Not at this time.
What vehicles do you create graphics for?
If you can drive it, we can most likely create graphics for it. Let us know what you got!
Group Orders
Are taxes charged?
Yes. With no exceptions.
Is there a minimum quantity for group orders?
There is a minimum of 24 pieces. If you do not meet the minimum a minimum order fee will be applied.
How long will my order stay open?
This is something that you choose. We recommend having your order up for no less than 2 weeks.
Why is there a deadline?
Group orders are printed as a batch to keep pricing affordable and production organized. Production does not begin until your order closes.
Can orders be added after the deadline?
No. There are no exceptions. Once the order has closed production begins and we can not continue to add items.
Do customers pay individually?
Yes. Using the link to my group order page provided for you, each customer will pay individually. No need for you to track who's paid or hasn't!
Someone does not want to order online, can they just call you to order?
No. In order to keep your order organized and on time, All group order sales must go through the website.
Can I have more than one design in my group order?
You may have up to 6 designs.
How many shirt styles/colors can we offer?
You may have up to 3 color options per item. We do not limit the amouth of items.
Can you deliver group orders?
We do not offer delivery at this time.
Fundraisers
Are taxes charged?
For fundraisers we offer two options. Online ordering and Paper forms.
Online-
Yes. Taxes will automatially be taken from every sale. I'm sorry. This is an IRS rule.
Paper Forms-
(Offered only for orginizations with an EIN)
No. Because the organizer will be the one to directly collect the money, no taxes will be charged on any sale. It is the responsibility of the organizer to know if the sales are tax exempt and to pay any taxes that may be required.
If you are unsure about whether or not you need to pay taxes- please ask a tax profession.
Is there a minimum quantity for fundraisers?
There is a minimum of 24 pieces. If you do not meet the minimum a minimum order fee will be applied.
How long will my order stay open?
This is something that you choose. We recommend running your fundraiser for no less than 2 weeks.
Why is there a deadline?
Fundraisers are printed as a batch to keep pricing affordable and production organized. Production does not begin until your order closes.
Can orders be added after the deadline?
No. There are no exceptions. Once the order has closed production begins and we can not continue to add items.
Do customers pay individually?
Yes. Whether you choose online sales or paper forms, each customer will pay individually.
If you are using paper forms it is your resposiblity to make sure all money for orders is collected by the deadline. No items unpaid for will go into production.
Can I run both online and paper forms at the same time?
No. Due to the tax rule differences, we can not do both at the same time. All customers will need to order using the same method.
Can my customer just call you to place their order?
No. For fundraisers I work directly with the organizer only. Any customers should either use the website link provided or the paper forms provided.
Can I have more than one design for my fundraiser??
No. Fundraisers are limited to One design to minimize cost as much as possible so that your fundraiser can be as sucessful as possible.
How many different items can I include on a fundraiser?
For fundraisers we have a pre selected set of items to choose from. These are items that have proven to be good quality, lowest cost, and best sellers.
If you would like a specific brand, please let us know in advance.
Can you deliver fundraisers orders?
We do not offer delivery at this time.
How will I receive my profits?
Online orders-
When you arrive to pick up your order a check for the profit amount (the total excluding cost and taxes) will be given to you.
Paper Forms-
You will simply keep any money you collected over the total cost amount. If you need to pay taxes on your order, you will be responsible for paying those taxes from the amount you keep.
If you are unsure if you need to pay taxes- please ask a tax professional.
Banners & Signs
What banner sizes do you offer?
We offer a wide variety of banner sizes. Everything from 1'x1' to 4'x32'.
Let us know what you need.
Do banners include grommets?
Because not everyone needs or wants grammets- we don't want to have to charge anyone for things they dont need. So we do not include them with our standard banners. We do offer them as an add on or you can bundle them with hemming as well.
Do you offer hemming?
Because not everyone needs or wants hemming- we don't want to have to charge anyone for things they dont need. So we do not include it with our standard banners. We do offer it as an add on or you can bundle it with grommets as well.
What sizes are available for yard signs/corrugated signs?
Our standard sizes are 18"x24" and 24"x36".
If you need other sizes please let us know and we will try out best to find a solution!
Do signs come with a stake?
Stakes are not included unless specifically stated. Stakes can be added for $5 each.
How do I know if a banner, a corrugated sign, or a max metal sign is best for me?
If you are unsure which would best suit your needs. Just tell us about your project and we can make a best recommendation and explain why.
General
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